Coverage of Warranty
All our customers can enjoy a 2-Year Limited Warranty on parts:
Incomplete set of parts on delivery
Any defect(s) of parts during delivery
1. Notify us through “Contact Us” page and provide us with any relevant images or videos within 7 days from the date of defect.
2. For new unit(s), please notify us before assembly. Once assembly is done, warranty will NOT cover physical damage(s).
3. Any part(s) repaired or replaced will be covered for the remaining warranty period.
Normal wear and tear
Natural disasters including but not limited to fires,
floods or collapse of property
Damage(s) on metal base/ PU wheels
Physical damage(s) on any parts (except on arrival)
Damage(s) resulting from alteration or modification
Damage(s) caused by self-assembly, improper assembly
or improper use, please see Guided User Manual
Expenses for return delivery for inspection and replacement
GVW reserves the right and discretion to determine if the warranty is effective or such part(s) shall
be replaced or repaired. Shall there by any damage(s) caused by abusive action that derive from
improper usage of the product(s); including, but not limited to modification or impact, it will result
in the termination of the warranty with immediate effect.
The warranty is only effective for the initial buyer. GVW should be notified of any transfers of
ownership and warranty for the warranty to be effective
When does your warranty start?
The warranty is effective from the date of delivery.